Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+ Download drivers, access FAQs, manuals, warranty, videos, product registration and more.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.The WIA driver will be installed when the USB device is plugged in without any further installation. I have tried to find one on the internet without success. A message says that I need a WIA Driver for the scanner to work. The USD (Universal Scan Driver) will install both TWAIN and WIA. 43,416 New member 11-11-2019 12:42 AM Product: HP 15-ac103na Laptop Operating System: Microsoft Windows 10 (64-bit) I tried to set up my new HP 5020 All in one printer but can't get the scanner to work. Download and install from support.hp.com. This tool will detect HP PCs and HP printers. Search any scan driver from the following locations to install. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.
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